Shipping Policy
At MIDNIGHTSUN, we prioritize fast, secure, and reliable delivery. Our goal is to ensure your orders reach you safely and on time.
1. Free International Shipping
We provide complimentary shipping on orders over $99 to more than 200 countries worldwide. This allows customers everywhere to enjoy our products without extra shipping costs.
2. Estimated Delivery Windows
Delivery times vary based on location and may be influenced by customs or local carriers:
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United States: 8–25 business days
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Canada & Europe: 8–25 business days
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Australia & New Zealand: 8–25 business days
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East Asia: 8–25 business days
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Southeast Asia: 8–25 business days
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Middle East: 10–25 business days
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Latin America: 10–25 business days
Please note that these are estimated delivery periods, and delays may occasionally occur due to unforeseen circumstances.
3. Tracking Your Order
After processing (typically within 7 business days), you will receive a shipping confirmation email with a tracking number. You can track your shipment via:
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Our website tracking page
4. Package Delivery Issues
If tracking shows your order as delivered but you have not received it:
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Check with neighbors or building management
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Inspect your property for secure delivery locations
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Contact us at service@midnightsun.us if the package cannot be located
Our team will help resolve the issue promptly.
5. Modifying Orders & Shipping Addresses
If you need to change your order or update the shipping address, contact our support team as soon as possible. We will do our best to accommodate requests, but changes may not be possible once processing has begun.
6. Customs, Duties & Import Fees
Customers are responsible for any customs or import duties. Please review your local regulations. For questions about customs charges, contact us and we will assist you.
7. Need Help?
For any inquiries related to shipping, delivery, or order status, reach out to us at service@midnightsun.us.