FAQs

1. How do I make a purchase?
Browse our catalog and select the items you wish to buy. Add them to your cart, then proceed to checkout. Enter your shipping and payment details, review your order, and confirm to complete the purchase.

2. What forms of payment are accepted?
We accept most major credit and debit cards, including Visa, Mastercard, and American Express. Payment can be securely completed during checkout.

3. How do I know the status of my order?
After your order ships, you will receive an email with a tracking number. Use this number to monitor your shipment and estimated delivery date.

4. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping options and costs will appear when you enter your international address at checkout.

5. How long does it take to ship an order?
Orders are generally processed within 2-7 business days. Delivery times depend on your location, typically ranging from 8 to 25 business days.

6. What is your policy on returns and exchanges?
Items may be returned within 30 days of delivery if they are unused and in original packaging. You may choose to receive a refund or exchange, following our return procedures.

7. How can I get in touch with customer support?
For assistance, contact us via email at service@midnightsun.us or submit a request through our website’s contact page. Our team aims to respond promptly to all inquiries.

8. Are your products environmentally friendly?
We prioritize sustainability in our products. Many are crafted from eco-conscious materials and produced through environmentally responsible methods. Look for the “eco-friendly” designation on product listings.

9. Can I modify or cancel an order after placing it?
Once an order is submitted, modifications or cancellations may be limited due to fast processing. Please contact us immediately, and we will do our best to accommodate your request.

10. How can I stay updated on new products and special offers?
Sign up for our newsletter or follow us on social media to receive notifications about new arrivals, limited-time promotions, and exclusive member-only discounts.