Refund Policy

At MIDNIGHTSUN, we are committed to ensuring a smooth and transparent shopping experience. Please review the following guidelines regarding cancellations, returns, exchanges, and refunds before placing your order.

1. Order Cancellations & Changes

  • Orders can be canceled before they are shipped.

  • Requests must be submitted within 12 hours of payment confirmation.

  • Once an order is processed, packaged, or shipped, cancellations or modifications are no longer possible.

  • A small processing fee of 6.9% + $1 applies to canceled orders to cover administrative and payment processing costs.

2. Returns

  • Items may be returned within 30 days from purchase or 14 days from delivery, whichever is later.

  • Returned items must be unused, in original condition, and include all packaging and accessories.

  • Customers are responsible for return shipping unless the item is defective, incorrect, or damaged.

  • To start a return, contact service@midnightsun.us before sending back any items.

3. Refunds

  • Refunds may be issued if:

    • Items are defective, damaged, or incorrectly shipped

    • Orders fail to arrive within the guaranteed delivery period

  • Customers must provide supporting documentation, such as photos, videos, order number, and name.

  • Refunds due to buyer’s remorse are allowed, but return shipping is the customer’s responsibility.

  • Refunds are processed after the returned item passes inspection.

4. Exchanges

  • Items lost or delayed due to carrier errors will be replaced at no extra charge.

  • If incorrect shipping details are provided by the customer, replacement costs are the customer’s responsibility.

5. Restrictions & Exclusions

  • Refunds or returns are not available for:

    • Orders delayed due to incorrect customer information or unresponsiveness

    • Items already in transit

    • Pre-order or custom-made products (unless defective)

    • Unauthorized returns

    • Packages lost or stolen after confirmed delivery

    • Returns affected by customs delays, natural disasters, or other force majeure events

6. Undeliverable Packages

  • If a delivery fails, we will attempt to contact you via the provided email.

  • If no response is received and the package is returned or destroyed, MIDNIGHTSUN is not responsible for the loss.

7. International Orders

  • Customs duties or import fees may apply depending on your country.

  • Customers are responsible for reviewing shipping details and applicable charges before placing international orders. Returns or cancellations due to customs or import fees are generally not accepted.

8. Contact Information
For questions regarding orders, returns, exchanges, or refunds, contact us at:
service@midnightsun.us